Say hello!
Email is the best way to reach us regarding orders, shipping, or general product questions/comments. If your message is regarding a specific order, please include your order number in the subject line so that we can better assist you. Thank you!
Emails are checked by our customer service team Monday-Friday, and you will receive a response within 24 hours.
Please read shipping policies and commonly asked questions below:
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Glazed Sunless Shipping Policy
At Glazed Sunless, we strive to provide a smooth and efficient shipping experience for our valued clients. Please review our shipping policy below for important details regarding your order:
Order Processing
Processing Time: All orders are carefully packed and fulfilled within 1-3 business days of purchase.
Sales and High-Volume Events: During major sales or promotions, processing times may extend slightly due to increased order volume. Rest assured, we work diligently to ensure your order is shipped as quickly as possible.
Shipping Schedule
Orders are shipped Monday through Friday, excluding holidays.
Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.
Shipping Confirmation and Tracking
Once your order has been shipped, a tracking number will be sent to the email address provided at checkout.
Please use the tracking number to monitor your shipment's progress directly through the carrier's website.
Lost or Stolen Packages
Glazed Sunless is not responsible for packages that are lost or stolen after they have been handed off to the shipping carrier.
If your package is marked as delivered but you cannot locate it, we recommend:
Checking Nearby: Verify if the package was left in a different location (e.g., front porch, back door, with a neighbor).
Contacting the Carrier: File a claim directly with the carrier using your tracking information.
Filing a Police Report: In the case of theft, report the incident to local authorities.
Address Accuracy
Please ensure your shipping address is accurate and complete at the time of checkout. Glazed Sunless cannot be held responsible for delays or misdeliveries due to incorrect or incomplete addresses.
We appreciate your understanding and are always here to assist with any questions or concerns you may have regarding your shipment. Please contact us via email if you need further support.